Shipping policy
We offer shipping to all around the world for all of our products. We strive to process and ship orders as quickly as possible, usually within 2 business days from the date of purchase. However, please note that processing times may vary depending on the product and shipping location.
Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. Shipping can also be free depending if your purchase surpass a certain amount. You can see the shipping rates for your order during checkout. Please note that shipping rates are subject to change without prior notice.
Shipping Methods: We offer the following shipping methods:
- Standard Shipping: Delivery time may vary depending on the destination, but is usually between 4 and 10 business days.
- Expedited Shipping: Delivery time is typically between 1 to and 3 business days.
- International Shipping: Delivery time may vary depending on the destination and shipping method chosen.
Tracking Your Order: Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to track your order on the carrier's website.
Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue and either refund or replace your order, depending on the circumstances.
Customs and Duties: Please note that international orders may be subject to customs and duties fees, which are the responsibility of the customer. We are not responsible for any customs or duties fees incurred.
Address Changes: If you need to change the shipping address for your order, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that we will be able to make the change.
Contact Us: If you have any questions or concerns about our shipping policy, please contact us at info@vixencrystals.com.